LESSON POLICIES & PRACTICAL INFO
Minimum age
18+
Language
Either English or Italian (however, the tunes to practice can be in ANY language).
Teaching Hours
Monday–Friday, 9:00–20:00. Since slots fill up quickly, time selection is required before checkout to ensure availability.
Cancellation/ Withdrawal
Under EU consumer law, the right of withdrawal does not apply to leisure activities and individual lessons scheduled for a specific date.
However, I choose to offer a 14-day cancellation window for single lessons only, as a courtesy — provided that the lesson is scheduled more than 24 hours later.
If the lesson is scheduled within the next 24 hours, the service is considered to have begun and no refund will be issued — even if you are within the 14-day withdrawal period.
All refunds (if applicable) are processed to the original payment method.
Lesson packages, instead, are never refundable.
Delays and No-Shows
In case you arrive late, the lesson will still end at the schedule time.
A delay of more than 30 minutes without any notification is considered a no-show, meaning the lesson is deemed delivered: fully charged and non-reschedulable.
Also, the instructor is no longer required to remain available for that session.
WHAT'S INCLUDED
New Clients: Discovery Path (one month in 3 sessions)
Entry path for new clients who want to begin structured vocal work at any level. Includes first vocal assessment, home exercises, and repertoire choice/analysis.
Limited to one per client. Places to continue after the Discovery are offered on individual bases.
After Discovery: Flexible & Fixed Paths
Ongoing training, designed for continuous vocal development, offered to clients invited after the Discovery. Include practice materials, home exercises, follow-up, and repertoire choice/analysis. Suitable for any level.
Specialist Services
Intended for professional singers, performers, voice teachers.
Depending on individual needs, services may include advanced vocal coaching, preparation for shows, events, and studio recordings, and vocal retraining for misused/overused voices* (fatigue, loss of function, technical blocks), or professional training for voice teachers.
*NB: Non-medical coaching; medical assessment/treatment must be handled by an ENT/SLP.
Prep Clinic (Specialist Session)
Stand-alone, advanced vocal coaching for occasional, focused refinement, or audition/performance preparation.
Open to both new and returning clients, already bringing repertoire to work on.
Clients are expected to come with a specific song they already know and wish to refine.
Includes 1 reschedule with min 24 hours’ notice.
Not designed as an ongoing guided program.
NEW CUSTOMERS: DISCOVERY PATH
Guided path 3 sessions to be completed in 1 month. You can move your appointments within the completion window, using your Customer Panel (you'll get the link in the booking confirmation email).
Rescheduling
You can reschedule your lesson at least 24 hours in advance. In case of shorter notice, the lesson is forfeited.
All the lessons must take by the last day of completion window (1 month). Any session remaining after that date is forfeited.
RETURNING AFTER DISCOVERY: FLEXIBLE PATH
Access on invitation, designed for continuous vocal development. Book as you go, according to availability. All lessons must take place within the completion window. To avoid purchasing a package without finding available spots afterwards, it's strongly recommended to check available slots before completing the payment, and book multiple sessions upfront.
Moving Lessons
You can cancel or reschedule your lesson through your Customer Panel no later than 24 hours before the booked time. Any cancelled or rescheduled lesson must still be completed within the completion window.
Completion Window
All lessons must take place within the completion window. Any unused lessons will expire after that date.
Completion windows:
Discovery: 30 days
5-lesson path: 10 weeks
10-lesson path: 20 weeks
30-lesson path: 12 months
Fair Usage
The self-booking tool (Customer Panel) is meant to keep scheduling simple and clear.
If repeated rebookings reach an unusual level, access to the Customer Panel may be suspended, and any further appointments will need to be arranged manually.
RETURNING AFTER DISCOVERY: FIXED PATH
Access on invitation, designed for continuous vocal development. We agree on a weekly fixed time, then you get a specific link where to subscribe (with advance payment). Your timeslot is secured once payment has been completed.
Your time slot remains reserved only if you confirm an extension before your final scheduled lesson.
An extension means lessons continue in consecutive weeks without interruption, except for public holidays or scheduled studio closures.
Please note: these lessons are not reschedulable.
10-lesson fixed path includes 1 make-up lesson. No make up lessons included in the 5-lesson path.